Do you do same day local deliveries? I can’t see it on your online shop!
Yes, most of the time! But you will need to place your order by phone instead by calling 01796 473964. If you place your order by noon, we can guarantee it and if you place your order after noon we will certainly try our best.
What if something is wrong with my flowers?
We sincerely hope you never have to ask this, but just incase… get in touch with us and email a photo to firstname.lastname@example.org of the problem and we can take it from there.
Do you deliver 7 days a week?
We deliver Monday – Saturday locally when we have the freshest blooms available.
What time will my delivery arrive?
We deliver between 9am & 5pm locally. However, sometimes during busier periods i,e. Mothering Sunday, Valentines Day and Christmas there is a chance we will deliver before or after this. However, most deliveries arrive by 3pm.
What if the recipient isn’t in to take their flowers?
For local deliveries, our drivers will first look for a safe, covered space to leave the bouquet. If that isn’t an option, they try a neighbour. Lastly they will call the recipients phone number, as we try to keep it a surprise as long as possible!. A calling card will be popped through the door. The flowers must be delivered as they are perishable.
Are your bouquets always exactly as they look in the pictures?
Because we always want our flowers to be as fresh as possible, we create our designs in your ordered colour way but with the very best flowers available that day. This means they will look slightly different to the pictures.
I want to order something more specific than your webshop designs… can I?
Of course! Call us on 01796 473964 or email email@example.com and we will be happily to help with your bespoke request.
How eco friendly are you?
Whilst we do still import some flowers, we try to do our best in other areas. As well as having our own cutting patch, which is pesticide free and caters for bees, all of our packaging is either fully reusable, compostable or recyclable. We buy a lot of recycled paper and we compost all of our green waste. We take great advantage of our local zero waste shop for all nasty-free cleaning necessities.
How about floral foam? I hear it’s nasty stuff.
Yes it is. We won’t beat around the bush! We currently only use Oasis BIO foam for a few sympathy tributes. We are investigating and trialling new designs to rid ourselves of it all together. What little foam we do use is designed to biodegrade 50% within 365 days.